I'm feeling extremely unsatisfied. I guess that is the only word to use. Much like last weekend when I was at the beach with Aadon and Nicole, mom and Shay, and I was laying out on the towel, and all of a sudden, this guy ran right over us, kicking me in the back, diving to catch a football, and then got up and mumbled "sorry, sorry" and I was unsatisfied with his apology, I am extremely unsatisfied with work. Just need to vent. we have this way that we calculate who is on the top and bottom as far as getting to pick shifts, they use some silly equation like (Quality Squared x Revenue)/Talk Time, and the larger, the better, or something. ANYWAYS. We started this new way to measure quality and customer satisfaction and since there are a LOT of kinks in it, they decided to omit the quality portion of the equation, which is where I excel, and use only revenue/talk time, so the lower your talk time, the better. Based on quality, I was set to be number one or two in the department, but since my talk time is around 131 seconds, and there are a few guys in our department who continuously hang up on people, and have talk times of around 90 or so, their equation's sum was much larger than mine, and I got bumped to the bottom of the pile. So basically, I got pushed to the bottom of the pile. I literally have a completely reverse schedule from this term. I currently have Mon-Fri 9am-545pm, and now with the new schedule, I have Sat-Wed 1215-9pm (the close shift, so in essence, the "worst" shift), Thursday and Friday off. Makes me ABSOLUTELY SICK that I have been PUNISHED FOR ACTUALLY DOING MY JOB. I literally walked out on the scheduler when he told me that. It took my supervisor over an hour to talk me down. That's wrong on SO MANY LEVELS. GAH! I am so ready to quit. I have literally never been this stressed out about work in my life and it sucks to the max. I have had a stress headache for the last two days straight. I just want to go to Florida for the winter with the standardbred people. :(
Disclaimer: These are my personal thoughts, emotions and opinions -- they are not intended to offend or aggress upon anyone. Likewise, though I do appreciate a constructively critical comment on occasion, I prefer non-hateful and thoughtful comments with respect to myself. I shouldn't have any problems with that though, we're all grown ups here, right? Please note that any offensive, aggressive and anonymous comments will be deleted from my comments, notes and guestbook, as I like knowing that the rest of my readership doesn't have to read that trash. Also, the HTML on this design has been designed solely by myself, Amanda Neal, and song lyrics are from the song "Wild Horses" by Natasha Bedingfield.
Saturday, Aug. 13, 2005 ~ 7:57 a.m.
